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• Support Routes (category Support)
  mark button at the bottom right corner of the 3D view, then click "Contact Support". If you are troubleshooting a custom program in CPRog, please attach the
  1 KB (240 words) - 14:28, 12 February 2024
• Log Files (category Support)
  save it to your computer or click "Contact support" to create the archive and attach it to an E-Mail to our support team. A dialog will ask whether you want
  2 KB (253 words) - 11:44, 29 August 2023
• Restore SD Card of Embedded Computer (category Support)
  needs to be disassembled to access the micro SD card. Please contact igus support on how to do this. Slim module with two Ethernet ports - these need additional
  4 KB (630 words) - 17:07, 23 January 2024
• Rebel Joint
  This page provides information and first steps support on the igus Rebel joint modules. Documentation for the ReBeL robot arms: EN: UserGuide_iRC_Rebel
  2 KB (203 words) - 09:30, 15 August 2022
• Remote Assistance (category Support) (section Download Quick Support Module for Single Assistance)
  contact via phone, we will proceed together. Download TeamViewer Quick Support Module Please get in contact via phone, we will proceed together.
  497 bytes (43 words) - 12:59, 11 May 2018
• CPRog Examples (category Support) (section Support)
  This page shows an example program for the CPRog software v980-10-XXX In this video we demonstrate the programming and control of a robolink DCi robot
  8 KB (1,166 words) - 14:13, 18 December 2023
• Troubleshooting Referencing Issues (section Support)
  (LOWV): Check whether the emergency stop is pressed. If your robot has a support module or is a robolink DCi make sure the motor power bridge ("Ext. Relay"
  5 KB (749 words) - 15:18, 22 April 2024
• Troubleshooting (category Support)
  This troubleshooting assistant works in two steps: Based on your observations we try to find possible reasons for the problem For each problem you are
  472 bytes (42 words) - 09:57, 16 October 2020
• Troubleshooting Identification (category Support)
  Back to Troubleshooting... Can not connect to robot: Troubleshooting Connection Issues Joints do not move at all: Release E-Stop, Reset and Enable, Check
  4 KB (247 words) - 16:02, 15 October 2020
• Logdateien (category Support)
  zu erstellen und auf Ihrem Computer zu speichern, oder klicken Sie auf "Support kontaktieren", um das Archiv zu erstellen und es an eine E-Mail an unser
  2 KB (262 words) - 14:41, 11 October 2022
• Troubleshooting Recovery (category Support)
  Back to Troubleshooting... To connect via ethernet to the embedded computer the IP adress of the PC has to be set to e.g. 192.168.3.1. Follow according
  5 KB (630 words) - 10:21, 15 October 2021
• Troubleshooting Encoder Errors (section Contact our support)
  be swapped or the configuration might be incorrect. Please contact our support (see last section). All axes failing is a symptom of missing motor power
  7 KB (1,143 words) - 10:34, 2 March 2023
• CPR Wiki (section Troubleshooting and Support)
  virtual an the real robot does not match Fix a display with graphics errors Support Routes Software Updates Download the up-to-date version of the programming
  8 KB (822 words) - 17:39, 9 January 2024
• Serial Number
  Each robot control can be identified by it's serial number. This helps in support cases since it enables us to look up when the control was build and how
  903 bytes (140 words) - 13:24, 19 July 2023
• Axis Firmware Update
  issues check the firmware parameters before considering an update or contact support. The update will take roughly 3-4 minutes per axis but you can select which
  4 KB (606 words) - 13:13, 2 January 2024
• Modbus Server
  parameters, change states or start actions. The embedded robot control TinyCtrl supports Modbus TCP. This article gives a short overview of the features, a more
  7 KB (998 words) - 11:25, 8 April 2024
• Circular Motion
  The circular motion command can be used to define curved paths. It is supported from CPRog/iRC and TinyCtrl V13. This article gives a short introduction
  6 KB (891 words) - 16:16, 19 December 2023
• Apps for the Robot Control
  Interfaces" -> "Apps" -> "Install" and select the ZIP package. Note that apps may support being installed to both embedded control and simulation on PC or only one
  3 KB (432 words) - 16:18, 22 April 2024
• IgusRobotControl-Release14-EN
  iRC-Windows-Software only: Installer_iRC_V14-002-5.exe This software version does not support Mover robots or mobile Platforms. Use CPRog V13 instead. Apps: Available
  2 KB (213 words) - 11:01, 4 April 2024
• Firmware Parameter Configuration
  Robotics robotics control /--> <!-- Target Robot: igus robolink /--> <!-- support@cpr-robots.com /--> <AmpParameter> <Configuration ModuleType="RailStepperV02"
  19 KB (1,742 words) - 09:56, 20 March 2024

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