Difference between revisions of "Log Files"
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The log files contain important information to help with troubleshooting issues. This article describes how to access these files. | The log files contain important information to help with troubleshooting issues. This article describes how to access these files. | ||
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= Access log files automatically = | = Access log files automatically = | ||
| + | [[File:LogFilesDialog.PNG|frame|Log files dialog in CPRog/iRC V11]][[File:LogFilesDialog12.JPG|frame|Log files dialog in CPRog/iRC V12]] | ||
CPRog and iRC can collect all relevant log files automatically starting with V902-11-018. | CPRog and iRC can collect all relevant log files automatically starting with V902-11-018. | ||
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#* If you use a robot with embedded control (TinyCtrl) please try to connect to the robot and include both the log files of CPRog/iRC and TinyCtrl. If you can not connect please try the approach in section "TinyCtrl" of this article. | #* If you use a robot with embedded control (TinyCtrl) please try to connect to the robot and include both the log files of CPRog/iRC and TinyCtrl. If you can not connect please try the approach in section "TinyCtrl" of this article. | ||
#*If you got configuration issues please include the robot configuration and project file. | #*If you got configuration issues please include the robot configuration and project file. | ||
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= Access log files manually = | = Access log files manually = | ||
If the automatic approach does not work, e.g. in case of software crashes, you can access the log files manually. The following sections explain how. | If the automatic approach does not work, e.g. in case of software crashes, you can access the log files manually. The following sections explain how. | ||
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* /home/root/TinyCtrl/logMessages02.txt | * /home/root/TinyCtrl/logMessages02.txt | ||
* /home/root/TinyCtrl/logMessages03.txt | * /home/root/TinyCtrl/logMessages03.txt | ||
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| + | [[Category:Support]][[Category:CPRog]][[Category:TinyCtrl]] | ||
Revision as of 16:03, 6 August 2021
The log files contain important information to help with troubleshooting issues. This article describes how to access these files.
If your problem relates to a robot with embedded control please include the TinyCtrl log files!
Access log files automatically
CPRog and iRC can collect all relevant log files automatically starting with V902-11-018.
- To do this click the question mark in the bottom right corner of the 3D view, which will open the Help dialog.
- Click "Collect log files" to create an archive file containing all log files and save it to your computer or click "Contact support" to attach it to an E-Mail to our support team.
- Another dialog will open that lets you choose which files to collect:
- If you use a robot with embedded control (TinyCtrl) please try to connect to the robot and include both the log files of CPRog/iRC and TinyCtrl. If you can not connect please try the approach in section "TinyCtrl" of this article.
- If you got configuration issues please include the robot configuration and project file.
Access log files manually
If the automatic approach does not work, e.g. in case of software crashes, you can access the log files manually. The following sections explain how.
CPRog / iRC
You can find the following log files in the directory you installed CPRog in, usually "C:\CPRog" or "C:\iRC-igusRobotControl":
- install.log
- startUp.log
- logMessages.log
You might also find some older log files that were created on earlier runs of the software:
- logMessages.log.1
- logMessages.log.2
- logMessages.log.3
TinyCtrl (embedded robot control)
Use a SFTP client to copy the files from the robot to your computer. We recommend using FileZilla, this article describes how to connect it to the robot: FTP and putty Access.
Use it to copy the following files to your computer (do not modify any files!):
- /home/root/TinyCtrl/logMessages01.txt
- /home/root/TinyCtrl/logMessages02.txt
- /home/root/TinyCtrl/logMessages03.txt
