Difference between revisions of "Robot Hardware Troubleshooting"
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|CPRog cannot connect||Another application may be using the CAN connection||Close or reset the PCAN-View software, if it is running. | |CPRog cannot connect||Another application may be using the CAN connection||Close or reset the PCAN-View software, if it is running. | ||
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| + | ==Support== | ||
| + | If none of the above solutions have the desired effect, or you have further questions, please get into contact with us. We are happy to help. | ||
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| + | * email: support(at)cpr-robots.com. Often pictures say more than a thousand words. A screenshot/photo/video of a particular error can help us a great deal and almost always speeds up the process to find an underlying cause of a problem and the solution. Also, the log files <code>install.log</code>, <code>startUpLog.txt</code> and<code>logMessages.log</code> are designed into the software to help us give you support. They are found in c:\CPRog\ and are an invaluable tool for us to find solutions to software issues. Please include them in the support request. | ||
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| + | * Phone: You can also give us a call under +49 5402 968929-0 (in Germany, GMT+1). If you have access to the robot while on the phone, this helps a great deal. In that way we can diagnose together and try out a potential remedy right away. | ||
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| + | * [[Teamviewer Support]] | ||
Revision as of 10:19, 12 May 2018
Modular control electronics / robolink robots
| Problem | Cause | Correction |
|---|---|---|
| Excessively jerky movement or acceleration and stall of the last joint of a robolink robot during initial set up of the robot | Wrong encoder direction | Swap encoder direction of this joint |
| Green LEDs on the rail modules are off | No power is supplied to the Modules | Check the power supply and the fuse. |
| Motors do not move | Check the emergency stop state. The red LED on the support module most not be on. The LED indicates emergency stop | Deactivate emergency stop. |
| The modules do not react to software commands. The green LEDs are not blinking, they are continuously on | There must not be an empty slot between the support module of the electronics and the joint modules. The CAN connection is interrupted by such an empty slot. | Ensure there is no empty slot between the modules |
| The motor stalls: it does not finish a motion and increases in pitch of sound. | This happens, when the load of the motor was too high. | Check if there was a collision. If this happens several times increase the motor current, see chapter 7 of the manual. |
| CPRog cannot connect | Another application may be using the CAN connection | Close or reset the PCAN-View software, if it is running. |
Support
If none of the above solutions have the desired effect, or you have further questions, please get into contact with us. We are happy to help.
- email: support(at)cpr-robots.com. Often pictures say more than a thousand words. A screenshot/photo/video of a particular error can help us a great deal and almost always speeds up the process to find an underlying cause of a problem and the solution. Also, the log files
install.log,startUpLog.txtandlogMessages.logare designed into the software to help us give you support. They are found in c:\CPRog\ and are an invaluable tool for us to find solutions to software issues. Please include them in the support request.
- Phone: You can also give us a call under +49 5402 968929-0 (in Germany, GMT+1). If you have access to the robot while on the phone, this helps a great deal. In that way we can diagnose together and try out a potential remedy right away.
