Difference between revisions of "Robot Hardware Troubleshooting"

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[[file:DIN-Rail-Module-LEDs.png|What do the LEDs of the DIN Rail Modules indicate?]]
 
[[file:DIN-Rail-Module-LEDs.png|What do the LEDs of the DIN Rail Modules indicate?]]
 
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! Problem !! Cause !! Correction
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! Problem !! Cause !! Solution
 
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| Excessively jerky movement or acceleration and stall of the last joint of a robolink robot during initial set up of the robot|| Wrong encoder direction || [[Set_up,_testing_of_single_joints#Swap encoder direction|Swap encoder direction]] of this joint
 
| Excessively jerky movement or acceleration and stall of the last joint of a robolink robot during initial set up of the robot|| Wrong encoder direction || [[Set_up,_testing_of_single_joints#Swap encoder direction|Swap encoder direction]] of this joint
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|Green LEDs on the rail modules are off|| No power is supplied to the Modules||Check the power supply and the fuse.  
 
|Green LEDs on the rail modules are off|| No power is supplied to the Modules||Check the power supply and the fuse.  
 
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|Motors do not move || Check the emergency stop state. The red LED on the support module most not be on. The LED indicates emergency stop || Deactivate emergency stop.
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|Motors do not move || Check the emergency stop state. The red LED on the support module most not be on. The LED indicates emergency stop || Deactivate (=release) emergency stop.
 
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|The modules do not react to software commands. The green LEDs are not blinking, they are continuously on|| There must not be an empty slot between the support module of the electronics and the joint modules. The CAN connection is interrupted by such an empty slot.||Ensure there is no empty slot between the modules  
 
|The modules do not react to software commands. The green LEDs are not blinking, they are continuously on|| There must not be an empty slot between the support module of the electronics and the joint modules. The CAN connection is interrupted by such an empty slot.||Ensure there is no empty slot between the modules  
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|The motor stalls: it does not finish a motion and increases in pitch of sound.||This happens, when the load of the motor was too high.||Check if there was a collision. If this happens several times increase the motor current, see [http://www.cpr-robots.com/download/CPRog/UserGuide_igusRobolink.pdf chapter 7 of the manual].  
 
|The motor stalls: it does not finish a motion and increases in pitch of sound.||This happens, when the load of the motor was too high.||Check if there was a collision. If this happens several times increase the motor current, see [http://www.cpr-robots.com/download/CPRog/UserGuide_igusRobolink.pdf chapter 7 of the manual].  
 
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|CPRog cannot connect||Another application may be using the CAN connection||Close or reset the PCAN-View software, if it is running.  
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|CPRog cannot connect||Another application may be using the CAN connection||Close or reset the PCAN-View software, if it is running. If the fault persists, restart the PC and power-cycle the robot.  
 
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==Support Routes==
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If none of the above solutions have the desired effect, or you have further questions, please [[Support Routes | get into contact with us]]. We are happy to help.
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If none of the above solutions have the desired effect, or you have further questions, please get into contact with us. We are happy to help.
 
  
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* email: support(at)cpr-robots.com. Often pictures say more than a thousand words. A screenshot/photo/video of a particular error can help us a great deal and almost always speeds up the process to find an underlying cause of a problem and the solution. Also, the log files <code>install.log</code>, <code>startUpLog.txt</code> and<code>logMessages.log</code> are designed into the software to help us give you support. They are found in c:\CPRog\ and are an invaluable tool for us to find solutions to software issues. Please include them in the support request.
 
  
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* Phone: You can also give us a call under +49 5402 968929-0 (in Germany, GMT+1). If you have access to the robot while on the phone, this helps a great deal. In that way we can diagnose together and try out a potential remedy right away.
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[[Category:Robolink]][[Category:Mover]]
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* [[Remove Assistance]] via Teamviewer
 

Latest revision as of 00:32, 6 June 2018

Modular control electronics / robolink robots

What do the LEDs of the DIN Rail Modules indicate?

Problem Cause Solution
Excessively jerky movement or acceleration and stall of the last joint of a robolink robot during initial set up of the robot Wrong encoder direction Swap encoder direction of this joint
Green LEDs on the rail modules are off No power is supplied to the Modules Check the power supply and the fuse.
Motors do not move Check the emergency stop state. The red LED on the support module most not be on. The LED indicates emergency stop Deactivate (=release) emergency stop.
The modules do not react to software commands. The green LEDs are not blinking, they are continuously on There must not be an empty slot between the support module of the electronics and the joint modules. The CAN connection is interrupted by such an empty slot. Ensure there is no empty slot between the modules
The motor stalls: it does not finish a motion and increases in pitch of sound. This happens, when the load of the motor was too high. Check if there was a collision. If this happens several times increase the motor current, see chapter 7 of the manual.
CPRog cannot connect Another application may be using the CAN connection Close or reset the PCAN-View software, if it is running. If the fault persists, restart the PC and power-cycle the robot.


If none of the above solutions have the desired effect, or you have further questions, please get into contact with us. We are happy to help.

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