Troubleshooting Identification

Back to Troubleshooting...

FAQ - Connection issues

1. Can not connect to robot:
   1. Troubleshooting Connection Issues

FAQ - Standard Problems during Setup

1. Joints do not move at all:
   1. Release E-Stop,
   2. Reset and Enable,
   3. Check Power Supply,
2. A5 moves fast and does not stop
   1. Reverse Encoder Direction
3. False motion directions
   1. Load Correct Project
4. Strange XYZ coordinates
   1. Load Correct Project
   2. Define Zero Positions

1. Joint is moveable by hand with no electrical power applied
   1. Loose Clutch
   2. Replace Gear

1. Position lag "LAG" error
   1. Reset and Enable
   2. Broken Connections
   3. Reverse Encoder Direction
   4. Check Motor Bridge

1. Encoder "ENC" error
   1. Reset and Enable
   2. Broken Connections
   3. Reverse
   4. Check Motor Bridge

FAQ - Standard Cases during Operation

1. Strong breaking noise when a joint accelerates, joint stops with error "LAG" or "ENC"
   1. Motor Stall
2. Motor is too hot (> 80 Deg. C)
   1. Motor Overheating
3. Robot stops with Error Code "EStop / Temp"
   1. Release E-Stop
   2. Fan Malfunction
   3. Electronics Overheating
4. Squeaking sound when the joint moves
   1. Add Lubricant

Mechanics / Cables

1. Motor does not turn
   1. Reset and Enable
   2. Load Correct Project
   3. Broken Connections
   4. Release E-Stop
   5. Reset and Enable
   6. Check Power Supply
2. Motor starts to turn, gets faster and does not stop
   1. Reverse Encoder Direction
3. Joint does not move continually
   1. Loose Clutch
   2. Replace Gear
4. Referencing does not terminate
   1. Reduce Sensor Distance
   2. Referencing Joint5
5. Referencing inconsistent
   1. Reduce Sensor Distance

Electronics

1. Error "Module Dead"
   1. Wrong CAN ID
2. No LED on the module is on
   1. Check Power Supply
3. Display shows jitter
   1. Wrong CAN ID

Configuration

1. Robot does not move in a straight line
   1. Load Correct Project
   2. Define Zero Positions
   3. Loose Clutch
2. Second DIO not working
   1. Wrong CAN ID